I have two PCs on my network that I bought from Dell. Both came with a license for Office 2013 Home and Business. Office trial version was already on the machines and i just registered and activated the trial version using the licenses I was given from Dell. Everything was fine until I was troubleshooting a duplicate email issue in Outlook on of the machines. At this time I noticed Office didn't appear to be on the latest version of click-to-run. I am relatively unfamiliar with click-to-run Office 2013 and the changes to how it updates. Apparently it does this automatically. Problem is these two machines don't appear to be updating at all. I can't find an update history just a version number. I found online and performed the following troubleshooting steps:
1.) Disable then re-Enable Updates by going into File -> Account -> Update Options
- this seamed to start the downloading of updates but they never installed. That window telling me they weredownloading just goes away and nothing happens.
2.) If "1" doesn't work try an Online Repair.
- the repair begins and ends before completing saying "Something happened". This effectively breaks the install anda following dialog box explains that Office was uninstalled.
3.) Re-install Office
- but have to run a cleanup tool first to remove remnants of previous install. I then find it difficult to find aninstaller that will work at all kept getting "Something happened" message. Finally Dell support found an installer thatworks. however even after the install Office will not update.