I'm trying to install Office 2013 on a Windows 7 64bit but it fails as soon as I execute the setup.exe with the following error message "Microsoft Setup Bootstrapper has stopped working"
So far I have tried running as administrator, disabling UAC, starting in diagnostic mode, re-downloaded the installation files but cant get it to install.
Here is the detail error message, please advice - thank you!
Log Name: Application
Source: Application Error
Date: 12/12/2012 11:59:08 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: mycomputer
Description:
Faulting application name: setup.exe_Microsoft Setup Bootstrapper, version: 15.0.4420.1017, time stamp: 0x50674255
Faulting module name: KERNELBASE.dll, version: 6.1.7601.17965, time stamp: 0x506dcae6
Exception code: 0xe0000002
Fault offset: 0x000000000000bccd
Faulting process id: 0x638
Faulting application start time: 0x01cdd8ee93305d65
Faulting application path: C:\Users\owner\Downloads\SW_DVD5_NTRL_Office_Professional_Plus_2013_64Bit_English_MSI_FPP_X18-65700\setup.exe
Faulting module path: C:\Windows\system32\KERNELBASE.dll
Report Id: d30f437d-44e1-11e2-a641-005056837d3f
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2012-12-13T04:59:08.000000000Z" />
<EventRecordID>17335</EventRecordID>
<Channel>Application</Channel>
<Computer>mycomputer</Computer>
<Security />
</System>
<EventData>
<Data>setup.exe_Microsoft Setup Bootstrapper</Data>
<Data>15.0.4420.1017</Data>
<Data>50674255</Data>
<Data>KERNELBASE.dll</Data>
<Data>6.1.7601.17965</Data>
<Data>506dcae6</Data>
<Data>e0000002</Data>
<Data>000000000000bccd</Data>
<Data>638</Data>
<Data>01cdd8ee93305d65</Data>
<Data>C:\Users\owner\Downloads\SW_DVD5_NTRL_Office_Professional_Plus_2013_64Bit_English_MSI_FPP_X18-65700\setup.exe</Data>
<Data>C:\Windows\system32\KERNELBASE.dll</Data>
<Data>d30f437d-44e1-11e2-a641-005056837d3f</Data>
</EventData>
</Event>