Hi Guys,
Our user is having an issue with a shared mailbox, when a new email arrives in the mailbox, the count on inbox goes to 1, however the email is not visible in the mailbox, unless/until you click on some other link in outlook and then click again on the inbox and then you can see the new email.
Also when you double click that new email it opens up in a new window, however the email is still showing as unread, you again need to click somewhere else other than inbox and come back to inbox again, and it shows itself as read.
I have looked into the mail options about reading pane settings, have also recreated the profile, we are not using cached exchange mode. Outllook 2013 and exchange server 2010, client is windows 7.
Please help