Hello,
I ran into issues on two different Windows 8 (64-bit) machines today, both with Office 2013 Pro Plus (32-bit) installed. I could not get the installer to come up to add a module (or make any other changes).
On one of the PCs, I tried running the Fixit to remove Office, since the option of the "Online Repair" was not accessible, (installer would not start). Fixit removed Office, but after a reboot, it still would not run the office installer, even
with Office 2013 completely gone.
Things I tried:
- Disabled anti-virus (windows defender)
- Run with elevated privileges (I'm a domain admin and UAC is off, but just to be safe)
- Removed skydrive
- Cleaned out temp directory
- Scanned for registry errors (none)
- Re-downloaded the installer DVD
- Made sure no pending windows update
- Reboots (lots of times, definitely after the uninstall)
- Checked the install log in %temp%, this is what I get:
2013/08/12 13:51:14:263::[2848] PERF: TickCount=1295931 Name=OBootStrapper::Run Description=Begin function
2013/08/12 13:51:14:264::[2848] Operating System version: 6.2.9200 . Platform ID: 2
2013/08/12 13:51:14:264::[2848] Running 32-bit setup on a 64-bit operating system.
2013/08/12 13:51:14:264::[2848] Command line: "F:\SETUP.EXE"
2013/08/12 13:51:14:264::[2848] No command line arguments given
2013/08/12 13:51:14:513::[2848] Verify file signature in "F:\SETUP.EXE"
2013/08/12 13:51:14:562::[2848] F:\SETUP.EXE is trusted.
2013/08/12 13:51:14:562::[2848] Verify file signature in "F:\proplus.ww\OSETUP.DLL"
2013/08/12 13:51:14:598::[2848] F:\proplus.ww\OSETUP.DLL is trusted.
2013/08/12 13:51:14:612::[2848] Using setup controller dll at [F:\proplus.ww\OSETUP.DLL].
2013/08/12 13:51:14:612::[2848] PERF: TickCount=1296274 Name=OBootStrapper::Run Description=Calling RunSetup
This is almost identical to what I see on the other PC, except with different drive letters.
THERE ARE NO ERROR MESSAGES - no popup, no installer dialog - nothing, which makes it really hard to troubleshoot. And it's happening on both Windows 8 machines that have had Office 2013 installed. I am so frustrated right now after wasting half of today troubleshooting this.
Any thoughts?