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Excel 2013 freezes when selecting File tab, works when Print Spooler is stopped.

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What is the fix? What is Microsoft doing to come up with a solution. I've seen numerous issues with the printers and Office 2013 in the forum. Years ago I was glad that MS had the monopoly on OS. Otherwise, I might have ended up owning the Beta-Max (showing my age) of computer OSs. Now it seems they don't have to provide responsive customer service since they are the predominate OS. My Office 2013 is still under warranty, but the Tier 1 and 2 MS Engineers were unable to fix the problem. In addition, my Devices and Printer windows takes forever to load and never shows Devices or Printers. Started on this computer after stopping the spooler to properly operate my Excel. Same problem with other computer regarding printer window.

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