We bought the Office Home and Student 2013 from Best Buy, who installed it and did not give us the discs or the product key code, we had a problem with our sony vaio and had to restore they system but it did not restore our Microsoft system files, so now we do not have access to download the pack from Microsoft, we tried with the email I had but now they told us until we have the correct email address we can not download the system we purchased with the labtop for $119.... I only have the receipt with the Microsoft serial number for the software we bought. I know Im asking for a hail mary, especially with your security system. Im hoping someone in Microsoft can help....
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