Problems with Outlook and 365

Hi BarbBouchard,

I can fully understand how you feel when you made several calls to Godaddy and Microsoft but no one resolved the issue.

I think the Go-daddy support sent you to Microsoft since they identified it as a pure Outlook desktop client side issue and it is not related to the Office 365 service provided by them. While the Microsoft support sent you to Go-daddy since they identified it as a pure server side issue and let you contact Go-daddy to check the Office 365 service.

However, according to your description, I cannot identify the root cause via the limited information yet. BarbBouchard, let's work together to narrow down whether the issue is related to client side or server side. Here are some tips for you:

1. Check if you cannot send or receive emails on both Outlook desktop client and . I can send and recieve emails on OWA but not from my outlook desktop.

2. Check if this issue occur to all Office 365 user accounts or only one user account. There are two users on this account and we both had the problem as described here. The second user has not expeireinced this issue since turning off the automatic updates in options. I did not do that on my desktop and it seems that this problem occurs after an update has been started. There is a message that says update in process. This message never goes away.

3. Add the problematic account into another PC to check if the issue exists. I did not do this.

If the issue occurs on both Outlook desktop client and OWA, it might be related to the Office 365 account or server side. If so, you will need special assistance from Godady side. Since Office 365 plans purchased from Godady has some customize features and they are different from the plans directly purchased from Microsoft website.

If the issue only occurs to specific user and Outlook desktop client, the cause may lie in the Outlook desktop client side. As I know it, we have a group which is dedicated handling Outlook client related issue. To provide you with further assistance, it is recommended you post this issue with detailed information such as symptom at the following Outlook forum:

Microsoft TechNet Office forums: 

Your time and patience are highly appreciated.

Best regards,
Chris Ni