Hello,
I am encountering a problem in the following circumstances:
- I install Office 365 ProPlus using version 15.0.4649.1003
- Then I try to install Project from Office 365, but using the newer version 15.0.4659.1001
The setup fails with error 259-4
I found this relevant information in verbose log file:
10/28/2014 12:23:58.767 OFFICECL (0xd9c) 0x1530 Click-To-Run ap3qf Verbose CCS::Publish: start.
10/28/2014 12:23:58.767 OFFICECL (0xd9c) 0x1530 Click-To-Run amcxk Verbose OISVAPI::PublishPackage: packageIdString = 9AC08E99-230B-47e8-9721-4577B7F124EA, versionIdString = 1A8308C7-90D1-4200-B16E-646F163A08E8
10/28/2014 12:24:05.428 OFFICECL (0xd9c) 0x1530 Click-To-Run ap3qg Verbose CCS::Publish: PublishPackage finished.
10/28/2014 12:24:06.879 OFFICECL (0xd9c) 0x1530 Click-To-Run annvi Unexpected Worker::TaskExecutionThreadProc - Encounter OException for task CONFIGURE:{E25A6AFC-9880-4760-9008-4438EBF206B0}. {"MachineID":"981488a4904aad44b1f13142e3395fc6","SessionID":"03dcb06b-2eb1-4a93-b87a-619f39967b2c","GeoID":"223","Ver":"15.0.4649.1003","ErrorCode":"259","ErrorMessage":"ErrorCodeOnly
(ORegistryKey.GetSubKeyNames failure: Cannot get all sub key names for registry HKLM\Software\Microsoft\Office\15.0\ClickToRun\ProductReleaseIDs\Active , Error:0x103)","AppVErrorSource":"","ErrorType":"259"}
10/28/2014 12:24:06.879 OFFICECL (0xd9c) 0x1530 Click-To-Run apm4s Medium Worker::TaskExecutionThreadProc - Encountered fatal exception "ErrorCodeOnly" while executing Task CONFIGURE:{E25A6AFC-9880-4760-9008-4438EBF206B0}.
10/28/2014 12:24:07.144 OFFICECL (0xd9c) 0x1530 Click-To-Run Telemetry aoici Medium Task::DoHandleWorkerExceptionEvent - Task (E25A6AFC-9880-4760-9008-4438EBF206B0) starts handling Worker exception event for task (E25A6AFC-9880-4760-9008-4438EBF206B0).
{"MachineID":"981488a4904aad44b1f13142e3395fc6","SessionID":"03dcb06b-2eb1-4a93-b87a-619f39967b2c","GeoID":"223","Ver":"15.0.4649.1003","ScenarioInstanceId":"D92AAB08-651E-4681-AD6F-59EC6BA860FB","InstallID":"CFFA125D-543D-4081-81A9-3698CD626574","TaskState":"TASKSTATE_EXECUTING","TaskId":"E25A6AFC-9880-4760-9008-4438EBF206B0","TaskType":"CONFIGURE:{E25A6AFC-9880-4760-9008-4438EBF206B0}","Scenario":"INSTALL"}
10/28/2014 12:24:07.144 OFFICECL (0xd9c) 0x1530 Click-To-Run aqdyh Verbose ProcessPool::CreateOMutex - Creating Mutex Global\ClickToRun_TaskMutex_3B2063B8-1A55-431B-9934-D3C4A1AEBC61
10/28/2014 12:24:23.540 OFFICECL (0xd9c) 0x1614 Click-To-Run ama1t Verbose ServiceStartupBehavior::ServiceMain - Notifying timer listener
Once this happens, Office 365 ProPlus just refuses to start, "Office Click-to-run Client has stopped working"
Problem signature:
Problem Event Name: APPCRASH
Application Name: officec2rclient.exe
Application Version: 15.0.4659.1001
Application Timestamp: 5423be93
Fault Module Name: MSVCR100.dll
Fault Module Version: 10.0.40219.1
Fault Module Timestamp: 4d5f034a
Exception Code: 40000015
Exception Offset: 00000000000761c9
OS Version: 6.1.7601.2.1.0.256.4
Locale ID: 4108
Additional Information 1: 1b1c
Additional Information 2: 1b1c5e8386cfb867e421d159fddeb197
Additional Information 3: cf16
Additional Information 4: cf16543464bf843b28ebfef9af01a286
When following the activity using Procmon I don't see any error for the HKLM key said in the log.
Usually when installing again Project, it works and corrects all ProPlus..
But this is very annoying as I would like to deploy ProPlus and Project independently using a deployment tool like SCCM.
In this case, I was testing a machine where ProPlus was installed in an older version, never updated for any reason, and then my tool trying to install Project but in the newer version....
Thanks